Frequently asked questions
Shipping, returns, sizing and payment. Can’t find it here? Email info@cobrastrength.com.
SHIPPING
How much is shipping?
Shipping is free worldwide on orders over $75. Orders under $75 pay a flat $5.95. The $75 is counted after any discount code.
How long does delivery take?
Orders are processed within 24–72 hours. Delivery to the United States, EU, UK, Australia and New Zealand typically takes 10–20 business days after that; other countries can take longer.
Why did my order arrive in more than one parcel?
Items ship from whichever facility holds your size and colour, so an order with several items can arrive in separate parcels on different days. Nothing is missing, and you are only charged once.
How do I track my order?
Use the Track Your Order page with your order number and email. Tracking can take 3–5 days to start updating after dispatch.
Will I pay customs or import duties?
Outside the United States, import duties and taxes are set by your country and are the customer’s responsibility.
RETURNS & ORDERS
What is your return policy?
You have 30 days from delivery to request a return. Items must be unused, unwashed and in their original packaging with tags attached. Refunds go back to your original payment method within 5–10 business days of the return passing inspection.
Who pays for return shipping?
Return postage is paid by the customer, except when an item arrived damaged or faulty, or we sent the wrong item — then we cover it.
How do I start a return?
Email info@cobrastrength.com with your order number and what you’d like to return. We’ll reply with the return address and instructions — please wait for them before sending anything.
Can I exchange for a different size?
The fastest way is to return the item for a refund and place a new order for the size or colour you want.
Can I cancel my order?
Orders can be cancelled free of charge within 6 hours of being placed. After that a 30% cancellation fee applies, and once an order has shipped it can’t be cancelled.
My item arrived damaged or wrong. What now?
Email info@cobrastrength.com within 7 days of delivery with your order number and a photo. We’ll replace it or refund you in full and cover the return shipping.
SIZING & PAYMENT
How do I find my size?
Each product has a size chart based on body measurements, and the Size Guide covers all styles. If you are between two sizes, we recommend ordering the larger one.
Which payment methods do you accept?
Visa, Mastercard, American Express and Discover cards, Apple Pay, Google Pay and PayPal. All payments are processed securely by Stripe or PayPal.
Do you have a discount for new customers?
Yes — join our email list at the bottom of any page for 10% off your first order. The code is single-use.
More detail: Shipping Policy · Returns & Refunds · Size Guide
